Due to the nature of this assignment, it is imperative that the Acting Shift Supervisor maintain a high standard of performance.  The incumbent must present a professional image, including dress, deportment, and remain impartial, firm, but polite in all dealings with employees, client stakeholders and the visiting public. 

• This is a working supervisor position. Duties include but are not limited to:

• Supervise the day-to-day operations of the shift

• Brief and inspect each shift prior to shift commencement

• Account for stores and equipment allotted to the shift

• Ensure the proper preparation and safeguarding of files, records and ledgers

• Patrol of designated areas inside and outside the hospital with view to preventing insecure, unsafe activities and/or conditions

• Challenge suspicious or unauthorized persons on hospital premises, in accordance with the Protection of Properties Act

• Provide assistance as necessary to staff, patients and visitors

• Investigate and follow up all accidents and incidents re: thefts, break and enter, as required and report them in writing

• Administrative and clerical duties

• Prepares Incident reports for printing

• Carries out Missing Patient protocol

• Responds to and plays an active role in all coded emergencies in accordance with the site Emergency Response Plan

• Restrains patients as ordered by the medical or nursing staff

• Responds to Psychiatric Emergencies and Assists

• Certain morgue duties

• Responsible for management of locker allocations

• Enforces the Capital Health smoking policy and documents all non-compliance

• First Aid response

• Performs such other related duties as may be assigned

The incumbent must possess the following skills, experiences and attributes:

• A minimum 6 months previous supervisory experience in a hospital security environment is essential

• Demonstrated excellent interpersonal and conflict resolution skills with an ability to influence

• Demonstrated strong verbal and written communication skills

• Demonstrated computer literacy essential (user level) with experience using MS Office Suite products such as Word, Excel and the Internet

• Demonstrated attention to detail with a strong sense of urgency

• Demonstrated excellent customer service skills

• Demonstrated professionalism